Terms of service

TERMS OF SERVICE

Last updated: September 18, 2026

Overview

This website is operated by Outer Memory. Throughout the site, the terms "we," "us," and "our" refer to Outer Memory.

Outer Memory offers this website, including all information, tools, products, and services available through the site (collectively, the "Services"), conditioned upon your acceptance of these Terms of Service and all other policies referenced on this website.

By visiting our site and/or purchasing something from us, you agree to be bound by these Terms of Service.

Please read these Terms carefully before accessing or using our website. If you do not agree to these Terms, you should not access the website or use the Services.

Our store is hosted by Shopify, which provides the e-commerce platform that enables us to offer our products and Services to you.

1. Online Store Terms

By using the Services, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence, or that you have given consent for any minor dependents under your supervision to use the Services.

You may not use our products or Services for any illegal or unauthorized purpose, nor may you violate any applicable laws in connection with your use of the Services.

You must not transmit viruses, malware, or other destructive code.

A violation of these Terms may result in termination of your access to the Services.

2. General Conditions

We reserve the right to refuse service or cancel an order where permitted by applicable law, including in cases of suspected fraud, abuse, unauthorized resale, or violation of these Terms.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services or website content without our express written permission.

3. Products and Product Information

Outer Memory products are offered subject to availability.

We make reasonable efforts to display product images, colors, artwork, descriptions, dimensions, and other information accurately. However, colors and appearance may vary depending on your screen, device, manufacturing process, and other factors.

Because many Outer Memory products feature artwork extending across the garment, the exact placement of design elements may vary slightly from piece to piece as a result of the production process.

We reserve the right to modify or discontinue products, designs, sizes, prices, or other offerings at any time without prior notice.

4. Made-to-Order Products

Outer Memory pieces are made to order. Production may begin shortly after an order is placed.

Because products are produced specifically for each order, cancellations, modifications, returns, and exchanges may be limited as described in our Return & Refund Policy.

Please review product descriptions and size guides carefully before placing an order.

5. Prices and Payment

Prices displayed on the website are subject to change without notice.

You agree to provide current, complete, and accurate billing, shipping, and payment information when placing an order.

We reserve the right to refuse, limit, or cancel an order where permitted by law. If we cancel an order after payment has been collected, we will issue an appropriate refund.

6. Shipping and Delivery

Production and delivery times shown on our website are estimates and are not guaranteed.

Orders may occasionally be produced or shipped in separate packages.

Once an order ships, tracking information will be provided when available. Carrier delays, customs processing, weather events, and other circumstances outside our reasonable control may affect delivery times.

International customers may be responsible for customs duties, taxes, import fees, or other charges imposed by the destination country unless those charges are collected at checkout.

Please review our Shipping Policy for additional information.

7. Returns and Refunds

Returns, replacements, exchanges, and refunds are governed by our Return & Refund Policy.

Nothing in these Terms limits rights or remedies that cannot legally be excluded under applicable consumer-protection law.

8. Accuracy of Information

We make reasonable efforts to ensure information on our website is accurate and current. However, the website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping charges, availability, or other information.

We reserve the right to correct errors, update information, or cancel affected orders when permitted by applicable law.

9. Intellectual Property

Unless otherwise indicated, the Outer Memory name, branding, original artwork, designs, graphics, photographs, text, website content, and other materials made available through the Services are owned by or licensed to Outer Memory and are protected by applicable intellectual-property laws.

You may not reproduce, distribute, modify, create derivative works from, commercially exploit, or otherwise use our protected materials without prior written permission.

10. Third-Party Services and Links

The Services may contain links to or integrations with third-party websites, platforms, payment providers, fulfillment providers, or other services.

We are not responsible for the content, privacy practices, availability, accuracy, or security of third-party websites or services that we do not control.

Your use of third-party services may be governed by separate terms and policies established by those providers.

11. Personal Information

Your submission and our processing of personal information through the Services are governed by our Privacy Policy.

12. User Content and Feedback

If you voluntarily provide reviews, photographs, feedback, suggestions, or other content to us, you represent that you have the right to provide that content and that doing so does not violate the rights of another person.

You may not submit unlawful, defamatory, abusive, obscene, fraudulent, infringing, or malicious content.

13. Prohibited Uses

You may not use the website or Services:

For unlawful or fraudulent purposes;
To violate applicable laws or regulations;
To infringe our intellectual-property rights or those of others;
To transmit malicious software or code;
To collect personal information about others unlawfully;
To spam, phish, scrape, crawl, or otherwise interfere with the website in an unauthorized manner;
To circumvent security features; or
To interfere with the proper operation of the Services.

We reserve the right to restrict or terminate access for prohibited use.

14. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the website and Services are provided on an "as is" and "as available" basis.

We do not guarantee that access to the Services will always be uninterrupted, timely, secure, or error-free.

Nothing in this section excludes warranties, guarantees, or consumer rights that cannot legally be excluded.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Outer Memory will not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of the Services or products purchased through the Services.

Where applicable law does not permit certain limitations or exclusions of liability, those limitations will apply only to the maximum extent permitted by law.

16. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Outer Memory and its service providers, contractors, and representatives from claims, liabilities, losses, damages, and reasonable expenses arising from your material violation of these Terms or violation of applicable law or the rights of another party.

17. Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law and severed from these Terms if necessary.

The remaining provisions will continue in full force and effect.

18. Termination

These Terms remain effective unless terminated by you or us.

You may stop using the Services at any time. We may suspend or terminate access to the Services where permitted by law if we reasonably believe these Terms have been violated.

Obligations and liabilities incurred before termination will survive termination where appropriate.

19. Entire Agreement

These Terms, together with the policies referenced on our website, constitute the agreement between you and Outer Memory regarding your use of the Services and supersede prior communications concerning the same subject matter.

Our failure to exercise or enforce a provision of these Terms does not constitute a waiver of that provision.

20. Governing Law

These Terms and any separate agreements through which we provide Services will be governed by and construed in accordance with the laws of the State of California, United States, without regard to conflict-of-law principles, except where applicable law requires otherwise.