Refund policy

RETURNS & REFUNDS

Each Outer Memory piece is made to order. Because each garment is produced specifically for your order, we do not accept returns or exchanges for incorrect size selection, change of mind, or buyer's remorse.

Please review the size guide on each product page carefully before placing your order.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your item arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery. Include your order number and clear photos showing the issue.

If the item is confirmed to be defective or incorrect, we will arrange a replacement or refund at no additional cost to you.

ORDER ISSUES

If your package is lost in transit or there is another problem with your order, please contact us so we can investigate.

CANCELLATIONS

Because production may begin shortly after an order is placed, we cannot guarantee that an order can be changed or canceled once it has been submitted. Contact us as soon as possible if you need assistance.

CONTACT

For return or order assistance, contact us at outermemoryworld@gmail.com. Please include your order number with your message.

Nothing in this policy limits any rights you may have under applicable consumer-protection laws.